Refund policy
At Frio & Forro, we strive to ensure that you receive your products in perfect condition. However, if something isn’t right, we’re here to help.
Returns
We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.
To be eligible for a return:
- The item must be unused and in the same condition as received
- It must be in its original packaging
- You must provide a receipt or proof of purchase
To initiate a return, contact us at:
📧 frioandforro@gmail.com
📞 +91 7024887262
Once your return request is approved, we will provide instructions on how and where to send your package.
Note: Items sent without prior approval will not be accepted.
Damages & Issues
Please inspect your order immediately upon delivery.
If you receive:
- A damaged product
- A defective item
- A wrong order
Contact us within 3 days with clear photos or videos as proof. We will review the issue and resolve it as quickly as possible.
Non-Returnable Items
Certain items are not eligible for return, including:
- Perishable goods (e.g., chocolates, frozen snacks, beverages)
- Custom or personalized products
- Personal care items
- Sale items or discounted products
- Gift cards
If you’re unsure whether your item qualifies, feel free to contact us before placing your request.
Exchanges
We currently do not offer direct exchanges.
If you need a different product, you can:
- Request a return (if eligible)
- Place a new order separately
Refunds
Once we receive and inspect your returned item, we will notify you about the approval status.
If approved:
- Refunds will be processed to your original payment method
- Processing time may vary depending on your bank or payment provider
Important Notes
- Shipping charges (if any) are non-refundable, unless the return is due to our error
- We reserve the right to رفض returns that do not meet our policy criteria